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What happens if, for any reason, I am not entirely satisfied?

We are so confident that you will be delighted with your custom canvas print that we have a 100% money back guarantee which means that if you are not completely satisfied with your order, we will either re-do it for you or offer you an immediate refund.

Please contact anyone on our Customer Happiness Team within 30 days of receipt and provide us with information on the issue. Your issue will be treated very seriously and investigated appropriately. If there has been any damage to your print in transit, we will immediately replace and re-ship your print. If you are unsatisfied with the quality of your print in any way we will ask that you cut about a 2” hole in your print, take a snapshot of the print showing the hole cut, and email us the image. As soon as we receive the email we will reprint your canvas immediately.

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Is the delivery charge included or do I have to pay extra?

We offer two levels of service. Our Super Saver guarantees delivery of your order within 5 working days (including production time) and is completely FREE! Or choose our super fast Express service which will ensure your order reaches you in just 2 days from today for £8.95. These times are inclusive of production AND delivery times!

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What canvas do you use?

Our canvas weighs in at a whopping great 400gsm - now that's the best there is on the market!

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What frames do you use?

We use real artists' stretcher bars to make up every frame to order - the way it should be done! We offer a choice of two depths - Choose from our slim frames which are 19mm deep or opt for our chunky frames which are 38mm deep.

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What inks do you use?

We only use genuine HP Vivera quality inks. These inks are guaranteed for over 75 years and are the absolute best on the market! Our inks help create up to 72 million rich and vibrant colours; helping to bring your photos to life.

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Does the photo canvas come stretched over the frame?

Yes, absolutely. Beware of some companies that will simply send you the printed canvas and four pieces of wood; expecting you to put everything together yourself!

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Is my image of good enough quality to blow up onto canvas?

The software embedded in the site automatically detects the quality of the original image and only allows sizes suitable for printing.

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I've found an image I really like but I'm not sure if it will suit the colour of my room. Is there a way to check?

Yes - this is just one of several features of our unique software. Once the image is uploaded, you will be given the option to preview it. This will allow you to see your image hanging on a virtual wall - where you will be able to completely customize your surroundings to re-create your home!

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How do I upload a photo?

On the "Home" page or "Upload My Image" page, simply click the "Browse" button and find the image you want to upload. Then hit "Show me my canvas" and watch your photo come to life.

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Do I need to be good with computers?

No, not at all. The process has been designed for total ease of use. Give it a go and see just how easy we've made it for you!

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Can I place an order and arrange for it to be sent to another address?

Absolutely. When entering your personal details you will be given the opportunity to say whether you wish to use your own address or supply a different delivery address.

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Which credit cards do you accept?

We accept all major credit cards.

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What about my personal details?

Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves. You will receive minimum emails from us concerning your order.

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How secure is the website?

All payment details are processed by a secure server, this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. We have also been granted an EV SSL by Commodo - which means the site is completely safe - you only need to see the "corner of trust" placed on the bottom right of our site to be sure!

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